So tonight's my last shift at Barnes & Noble. Reflecting upon the many humorous and non-humorous incidences that have occurred during my tenure there, there is one recent story that stands out as a moral lesson.
With Mother's Day coming up on 13 May, the store has been filling its seasonal tables and displays with all kinds of gifts and books related to the blessings of motherhood.
Mind you, a large percentage of customers - particularly during the daytime - are moms with kids in tow. On one particular day last week, a mom strided up to my cashier station as her daughter (perhaps 3, going on 4?) walked behind her at a more relaxed pace.
"Come on, we're going to buy these two books and leave!" the mom called out.
The child seemed distracted by one of our display tables in the "impulse buy" section in front of the cashier stations.
"Come on, I said!"
The little girl then picked up a book and ran around the table to meet her mom, now taking her credit card out of her wallet. She handed the book up to her mom, clearly indicating that they needed to add it to their purchases.
"No! We are NOT buying any more books today! Now put it back!" the mom exclaimed.
The child persisted in pushing this book up toward her mom, so the mom grabbed it and asked me did I know where it was supposed to go.
"Don't worry about it, ma'am. I can put it back for you," I replied.
The mom seemed somewhat relieved, as if one of forty million tasks had just been taken off of her to-do list. "Would you? That'd be so helpful. I'm so sorry for bothering you with this."
"It's not a problem at all. That's what we're here for."
After they left, I then looked at the book in order to see where it needed to go. Looking at the cover, I froze. If only that mother had taken the time to see what it was that her daughter wanted to purchase so badly....

Stuart Hample, My Mom's the Best Mom
(Workman, 2000).
With Mother's Day coming up on 13 May, the store has been filling its seasonal tables and displays with all kinds of gifts and books related to the blessings of motherhood.
Mind you, a large percentage of customers - particularly during the daytime - are moms with kids in tow. On one particular day last week, a mom strided up to my cashier station as her daughter (perhaps 3, going on 4?) walked behind her at a more relaxed pace.
"Come on, we're going to buy these two books and leave!" the mom called out.
The child seemed distracted by one of our display tables in the "impulse buy" section in front of the cashier stations.
"Come on, I said!"
The little girl then picked up a book and ran around the table to meet her mom, now taking her credit card out of her wallet. She handed the book up to her mom, clearly indicating that they needed to add it to their purchases.
"No! We are NOT buying any more books today! Now put it back!" the mom exclaimed.
The child persisted in pushing this book up toward her mom, so the mom grabbed it and asked me did I know where it was supposed to go.
"Don't worry about it, ma'am. I can put it back for you," I replied.
The mom seemed somewhat relieved, as if one of forty million tasks had just been taken off of her to-do list. "Would you? That'd be so helpful. I'm so sorry for bothering you with this."
"It's not a problem at all. That's what we're here for."
After they left, I then looked at the book in order to see where it needed to go. Looking at the cover, I froze. If only that mother had taken the time to see what it was that her daughter wanted to purchase so badly....

Stuart Hample, My Mom's the Best Mom
(Workman, 2000).
